Top 9 Self-service software startups

Updated: Aug 27, 2025
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These startups develop self-service software for knowledge base management, automated troubleshooting and customer support.
1
Sprinklr
Country: USA | Funding: $429M
Sprinklr offers the only Social Media Management System that enables global scale for the social enterprise with social media analytics. Increase profits, reduce costs, and boost efficiency by bringing the voice of your customer deep into your enterprise. Make social an integral part of your business from marketing and customer service, to sales and beyond. Purpose-built for large enterprises to ensure the voice of the customer is heard and acted upon by every employee
2
Productboard
Country: USA | Funding: $261.7M
Productboard is a product management system that helps organizations get the right products to market faster.
3
Zendesk
Country: USA | Funding: $185M
Zendesk is a customer service platform that builds software to empower organization and customer relationships.
4
Mighty Networks‎
Country: USA | Funding: $66M
Mighty Networks is an online platform for creators and brands to build communities.
5
Chattermill
Country: UK | Funding: $34.8M
Chattermill is a customer intelligence platform that unifies and analyses your customer feedback, support, and conversation data.
6
AptEdge
Country: USA | Funding: $12.9M
AptEdge simplifies CX while reducing tickets and cost through AI-Driven Knowledge Orchestration, turns disparate customer care knowledge systems into actionable results.
7
UserVoice
Country: USA | Funding: $9.6M
UserVoice develops product management tools transforming how businesses gather, analyze, and prioritize customer feedback and feature asks.
8
UserEcho
Country: Russia
UserEcho is Russian community forum software that helps businesses manage customer feedback.
9
UseResponse
Country: USA
All-in-one support suite to get customer feedback and provide support. Used primarily as self-hosted solution installed on your server with Cloud option, UseResponse can be embedded and deployed easily.
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Fernando Lopez
Editor: Fernando Lopez
Fernando Lopez is a senior editor for SaaStartups. He joined the company after having previously spent over three years at ReadWriteWeb. Prior to his work as a reporter, Fernando worked in I.T. across a number of industries, including banking, retail and software. Fernando graduated from the University of Buenos Aires (Computer Science). He is more-than-averagely interested in photography and can often be found with a camera slung over his shoulder. He wrote a book about pitching startups to investors. You can contact Fernando at fernandolopez(at)saastartups(dot)com